FAQ
how does keeping tradition rental work?
Book it: Book an appointment to come into our showroom to view our extensive range of Ao Dai with the opportunity to try on styles and colours of your preference.
Reserve it: Leave with the perfect Ao Dai on the same day or place a deposit to secure your favorite style for an occasion.
Return it: Return your Ao Dai to our Melbourne showroom by the designated day.
**Please note, a late fee of $30 per day (per garment) will be incurred for each additional day the Ao Dai are not returned to us.
WHat days do you offer appointments?
Thursday: 6:00 pm to 8:00 pm
Saturday: 10:00 am to 2:00 pm
How long can i hire the ao dai for?
Our rental period for our Ao Dai are generally 5 days unless discussed otherwise.
Your 5 days could look like this
Day 1: Pick up your Ao Dai
Day 2: Prep for the big day
Day 3: Wear it (and work it) at your event
Day 4: Recover from your big event
Day 5: Return your rental Ao Dai to us
**Please note, a late fee of $30 per day (per garment) will be incurred for each additional day the Ao Dai are not returned to us.
Do I HAVE TO CLEAN THE AO DAI?
No, we take care of the cleaning for you. However, we ask that the girls please use a wet wipe and scrub the collar of the Ao Dai after the event to remove visible marks.
Simply return the Ao Dai back to us by the designated day in either a bag or on the hangers it came in.
Do I HAVE TO PAY A BOND?
Yes, we require a minimum bond of $100 depending on how many items are being hired out. The bond will be returned with you within the week once we have had all the garments dry cleaned. If there are any irreversible damage to any of the garments, a designated amount will be taken from the bond.
DO YOU DELIVER THE AO DAI OR DOES IT NEED TO BE PICKED UP?
We do prefer the Ao Dai to be picked up by you, however, if you are unable to, we can organise them to be delivered for a fee.
For interstate hiring / purchases of Ao Dai – the postage cost is covered by the client.
WHAT SIZES DO YOU STOCK?
We mostly stock sizes 6 – 12 for women and xs - 4xl for men, however we do have a small handful of styles that have plus sizing. If you fall outside of these sizes please contact our friendly team and we can discuss other options.
where is the location of keeping tradition?
We are situated in Avondale Heights, Victoria.
Address will be disclosed upon confirmation of appointment.
WHAT HAPPENS IF MY EVENT GETS CANCELLED?
We understand that events can be cancelled due to unforeseeable circumstances – a credit note will be issued to you that is valid for a period of 18 months to use for another occasion in future.
WHAT HAPPENS IF i need to cancel my appointment last minute?
We allow up to 72 hour notice prior to your appointment time for re-scheduling or cancellation. If the notice is past this period and you would like to re-schedule an appointment with us, a fee will be charged prior to re-booking you back in.